Top 10 Baby Boomer Myths

April 30, 2008

Regardless of what you are selling or type of business you are in knowing as much about your customers isBaby Boomers important to your success.

As part of the Baby Boomer generation the recent third Quarterly Boomer Report “How Well Do You Know Boomers? Counting Down the Top 10 Boomer Myths” from AARP Services and Focalyst, a market research company. For my Australian readers we are not talking about Kangaroos. A Baby Boomer is a North American-English term used to describe a person who was born between 1946 and 1964. How much influence do they have on the market. Well this is debatable, but:

  • In 2004, the BBC News reported the UK baby boomers held 80% of the UK’s wealth and bought 80% of all top of the range cars, 80% of cruises and 50% of skincare products.
  • The Boomers number about 78 million people or nearly 28% of the adult US population.
  • In Canada there are about 8.5 million baby boomers or about 25% of the population.

You can read the entire report on the Marketing Vox web site by clicking here, but here are the highlights:

Myth #10 - Boomers are retiring early
In reality, omnly 11 percent plan to stop working entirely when they reach retirement age. 72 percent plan to keep working, either part- (65 percent) or full-time (7 percent).

Myth #9 - Boomers are downsizing their homes
6 percent of Boomers plan to live in a smaller residence five years from now. 76 percent plan to live in either a same-sized (their current home or a new home of the same size) or larger home.

Myth #8 - Most Boomers are married empty nesters
Only about one in four Boomers fit the profile of married with adult children who have left home. 37 percent of Boomers still have children under 18 in the home — and one-third of Boomers are single.

Myth #7 - You can capture Boomers with mainstream advertising
66 percent say ads have gotten more crude in recent years; another 67 percent are less likely to purchase a product if they find the advertising offensive. 23 percent consider ads geared toward their age group insulting.

Myth #6 - Boomers are brand loyal and will not switch
Boomers are as likely as younger cohorts to experiment with new products.

Myth #5 - Boomers are all wealthy
Although the wealthiest generation in history, only 9 percent are truly affluent (defined as having pre-tax incomes of $150,000 or more if working, or $100,000 or more if retired). In fact, one quarter of Boomers have no savings or investments at all.

Myth #4 - Boomers are winding down with age
The typical Boomer regularly participates in an average of 10 activities — and participation extends beyond going to church or gardening. They travel (60 million took at least one trip last year), attend live sporting events (22 million) and bicycle (11 million), among other activities.

Myth #3 - Boomers are technologically challenged
82 percent of Boomers use the ‘net and 64 percent have been online.

Myth #2 - Boomers are the “Me Generation”
Their actions in later adulthood suggest “We Generation” is more accurate. They are caring for others and for the world: 70 percent feel they have a responsibility to make the world a better place, and 57 percent try to buy from companies that give back to their communities.

Myth #1 - Boomers are all the same
Often portrayed as a monolith — 77 million people thinking, acting, behaving and buying all in the same way — Boomers more than other segments undergo more major life events, which occur in greater frequency between the ages of 50-65 than in any other time in a person’s life.
The typical Boomer experiences an average of two major life events surrounding career, family, finance or health each year. These events can have a major impact on attitudes, life goals and consumer behavior.


8 Tips on How to Leave the Perfect Voicemail

April 28, 2008

Further to my blog post How To Leave Voicemail Messages That Have Prospects Begging To Meet You I haveMessage Pad to add an excellent follow-up from The Art of Manliness blog on How to Leave The Perfect Voicemail.

The original post on how to leave a voicemail is base based on the excellent work (click here to read the original) of Jill Konrath, founder of Selling to Big Companies – a web resource that helps professional services providers, consultants and salespeople win big contracts in the corporate market .

I am acutely aware of how I leave a voicemail as I am easily agitated by poorly worded voicemails that leave me wondering who called, what their number is and then force me to call them back to hear what they could have said in the voicemail. If you can’t leave a message in 30 seconds or less then I would prefer you hang up and call me back because after 30 seconds I tune out, delete the remainder and call you to ask what you wanted to tell me. Unless you warn me at the beginning of the length and the importance so I will listen to the whole think.

You can read the whole article at The Art of Manliness, but here are the highlights:

  1. State your name first
  2. State your number right after your name
  3. Repeat your phone number twice
  4. State the purpose of your call in as few words as possible
  5. Find some common ground if you’re cold calling someone
  6. Be brief. People are busy
  7. Leave a specific request
  8. Consider leaving your email in addition to your phone number

And now for my own important tip to those people who speak quickly, quietly, mumble, are in a noisy place or speak with a heavy accent; if you are hard to understand when you speak face to face with people you are 10 times harder to understand on voicemail so take the time to ensure you are speaking as clearly as you can or that could be the reason nobody calls you back.

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World’s Worst Sales Letter (and the best one too)

April 25, 2008

I have written a number of posts on letter writing such as When Was the Last Time You Wrote a Letter? andparchment letter Writing An Effective Marketing Letter and take great pride in my ability to write a letter. But when I read Geoffrey James’ post about the World’s Worst Sales Letter I knew I had to bow to him as the master letter writer.

Now Geoffrey has the advantage as he is the author of seven books, including Business Wisdom of the Electronic Elite and The Tao of Programming but what really amazed me was the impact his revision of the World’s Worst Sales could have on a Realtor’s success or failure.

Here is the letter that Geoffrey received. Read the letter carefully and be honest in your appraisal. The bracketed numbers refer to his comments:

Dear Mr. and Mrs. James

During the past few months, I have completed an intensive training program for real estate professionals through the _________ learning system. [1]

With this recent training and my experience as a full service agent, I feel quite confident in my ability to help buyers and sellers with their real estate needs. [2]

_________ is one of the best real estate firms in the area due to the many educational programs promoting current market strategies[3], as well as many years of experience within the real estate community.[4] In addition, we provide:

- Outstanding service to all clients.[5]
- Market data that is always changing.[6]
- Weekly updates for clients listing there homes.[7]
- A wide variety of buying and selling tools.[8]

It is great working with a company that has so much to offer their clients.[9] If you or someone you know is considering buying or selling [10] property feel free to give out my name or business card [11] and I will do everything I can to meet their real estate needs.[12]

Sincerely,

Here are Geoffrey’s comments:

[1] OK, you’re fresh out of school. So why would I want to work with you?

[2] That’s nice. Unfortunately, you’ve said absolutely nothing to make me feel confident in you.

[3] Why do I get the impression that some marketing guy wrote this as boilerplate?

[4] Experience doing what? Sending out awkward direct mail pieces? And compared to whom?

[5] Outstanding in what way? Outstandingly bad? And by how much? And where’s the proof?

[6] Huh? Does this mean that the data is getting more accurate or less accurate or what?

[7] And that’s important because…? And what’s with the typo?

[8] Sounds like a hardware store. Why would I care? What do the tools do?

[9] Glad you like it. Why should I care? What’s with the grammatical error?

[10] Trying to address two different markets weakens the entire pitch.

[11] At this point it starts sounding positively desperate.

[12] Why would I risk my friendships for somebody I don’t know?

Not just a critic, Geoffrey rewrote the letter and I think he transformed it into a tutorial on How to Write a Sales Letter. (the numbers refer to his explanatory notes below)

Dear Mr. and Mrs. James:

As a property owner, you’re no doubt aware that these are difficult times for the real estate market. You’ve probably even heard that property prices have declined in your area. If you’re thinking of selling your home, you’re probably wondering whether it’s still possible to get the best price. [1]

Turns out that many homeowners in this area are getting record prices for their homes. The key to achieving the best price is marketing your home in new and creative ways. Ways that leverage the unique characteristics of your house and its neighborhood. This is what _________ is all about. [2]

___________ has sold more houses, for a higher average price, than any other realtor in the area. We know this market, and we know how to ensure that you get the best price. And we’ll be happy to put you in touch with some past customers who’ll vouch for our ability to sell a house quickly and at the best price, even under challenging conditions. [3]

If you’re thinking of selling, please call me first. [4] Even if you don’t list with me, you’ll learn some facts about today’s market that will help you get a better price. [5] And if you know somebody else who might be interested in selling their home (or buying one), pass my name along - if a sale takes place as the result of your referral, I’ll pay you a $100 finder’s fee, right out of my commission! [6]

Thanks for your time.

Sincerely,

Explanatory Notes:

1. Make them feel the pain. Give them a reason to read the rest of the letter.
2. Position your firm as the unique (and perhaps only) solution to that pain.
3. Provide proof that your positioning is valid.
4. A simple call to action that also pre-qualifies the lead, reducing sales cost.
5. Promise value from the start of the relationship. What have they got to lose?
6. Provide a real incentive for them to find you some business.

The above is based upon the basic principles of sales and marketing that Geoffrey has been writing about in the BNET blog for the past year. While he does not claim to be an expert on real estate selling, he is and I are 100 percent certain that this version would generate far more business than the lame letter that he received.

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Top 59 Stock Photo Web Sites

April 24, 2008

I use a lot of photos on my blog as they are part of my Search Engine Optimization (SEO) strategy. A lot of people end up on my blog from an image search. (Click on the Thumbnails for larger versions)

Where do I get my photos? Here is a list of stock photo sites. Some are free, some charge a fee, some are royalty free and others require a royalty. I will let you sort that out, but this list is a great resource:

  1. http://aarinfreephoto.com/
  2. http://blackat9.tripod.com/Baby Smiling
  3. http://gallery.hd.org/index.jsp
  4. http://gallery.yahoo.com/
  5. http://gimp-savvy.com/PHOTO-ARCHIVE/
  6. http://kepek.creart.hu
  7. http://orangetrash.d2.hu/
  8. http://photobox.ru/
  9. http://stock.kriegsnet.com/
  10. http://www.alamy.com/default.asp
  11. http://www.artzooks.com/
  12. http://www.bciusa.comBeach House Row
  13. http://www.deviantart.com
  14. http://www.dieblen.de/ - use google to translate
  15. http://www.digitaleden.de/
  16. http://www.ditto.com
  17. http://www.dreamstime.com/
  18. http://www.dubtastic.com/resources.html
  19. http://www.farmphoto.com/
  20. http://www.freefoto.com
  21. http://www.freefoto.com/index.jsp
  22. http://www.free-image.net/
  23. http://www.freeimages.co.ukYour eggs in one basket
  24. http://www.freemediagoo.com/
  25. http://www.freenaturephotos.com
  26. http://www.freephotosbank.com
  27. http://www.freestockphotos.com
  28. http://www.gettyimages.com
  29. http://www.gograph.com
  30. http://www.imageafter.com
  31. http://www.imagebank.com
  32. http://www.imageblowout.com
  33. http://www.im-visions.com/
  34. http://www.ironorchid.com/clipart/
  35. http://www.istockphoto.com
  36. http://www.mediaphoto.com.br/index.php?leng=eng
  37. http://www.morguefile.com
  38. http://www.nasa.gov/multimedia/imagegallery/index.html
  39. http://www.niblack.org/imagebase/Walking on egg shells
  40. http://www.openphoto.net
  41. http://www.photo.net/stock/
  42. http://www.photocase.de/
  43. http://www.photolib.noaa.gov/
  44. http://www.photolibrary.fema.gov/
  45. http://www.photolibrary.fema.gov/photolibrary/index.jsp
  46. http://www.photonica.com
  47. http://www.photos.external.lmco.com/
  48. http://www.pictor.com
  49. http://www.pixelperfectdigital.com/
  50. http://www.ppdigital.com
  51. http://www.pro-visions.com
  52. http://www.shawnsclipart.com/happeninfamily.html
  53. http://www.shutterstock.com/gallery.mhtml
  54. http://www.snap-shot.com
  55. http://www.squiver.com
  56. http://www.stock.b-man.dk/
  57. http://www.stock-photo.pl/
  58. http://www.sxc.hu
  59. http://www.unprofound.com/pix

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Prospecting Giveaway Idea # 1

April 23, 2008

In honor of earth day my first prospecting giveaway idea will not only have a big impact on your clients andCloth Bag prospects, but on the earth too. What is it? A re-usable grocery bag.

A re-usable grocery bag can really make an impact. They are estimated to:

  1. replace 2 paper bags or up to 4 plastic bags each time it is used.
  2. be used weekly for two years or more.
  3. replace up to 416 plastic bags over its entire lifetime.

Why should we be giving away re-usable grocery bags?

Even if your clients are not aware of the problem plastic bags are creating they soon will be and you will make them a leader in change.

From their manufacture to their disposal, bags have a bigger impact on our cities and our environment than many people think.

How many bags are being used?
No one really knows. Estimates for annual US usage range from 14 billion bags annually to over 300 billion bags. World wide estimates range in the trillions per year.

  • A study at UC Berkeley estimated 14 billion plastic bags per year.
  • The Wall Street Journal put the number at 100 billion a year in the US alone.
  • The EPA has estimated that if you count all bags, sacks, and wraps, the number may be as high as 380 billion.
  • Some world wide estimates place the number of plastic bags used annually at a trillion bags a year-that’s about a million per minute!

But others say that 3-4 trillion plastic bags are produced each year.

Why is it so hard to estimate the number of plastic bags used?

Perhaps it is because no one wants you to know, and also perhaps because we ourselves don’t want to think about it. Manufacturers don’t want to be associated with the problems these bags cause. Stores and even consumers are embarrassed about their own bag usage. Yet, stores and consumers continue to use them daily.

There are many web sites where you can shop for re-usable grocery bags, but here are a few that you might want to start with.

1 Bag at a Time
ReusableBags.com
EcoLife Products

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Top 10 Sales and Marketing Presentation Tips

April 22, 2008

SmartDraw, makers of SmartDraw.com, a program that automates the process of creating business graphics, released its list of “Top Ten Sales and Marketing Presentation Tips.”

1. Less is More
When designing your presentation materials, remember that as a visual medium, less is more. AvoidTack cluttering the slide or handout with lots of text and bullet points. Have a few main points highlighted, and let your verbal presentation fill in the blanks.

2. People Like Pictures
Use charts and graphics instead of tables. SmartDraw, for example, includes dozens of sales and marketing graphics that you can edit with your own specific data.

Bar Graph3. Focus on Benefits
When preparing your presentation, steer away from getting into too many details of the product or service you are selling. Instead, focus on the benefits it will provide your audience. What is in it for them!

4. Keep it Short
This will leave time for questions from your audience, and it shows them you appreciate how valuable their time is. I like the idea of specifying the length so people can focus on what you are saying and now wonder how long you will be going on for.

5. Leave a Little Something
Leave your audience something to remember you by. This goes beyond business cards and could include bound copies of your presentation or handouts with the pertinent information highlighted. It could even include pens or stationery with your company’s information.

6. Attention on You
When using presentation slides, try blacking out the screen when you want attention directly focused on what you are saying. Leaving up old slides while you are trying to make your point can distract your audience.

White Board7. Bland PowerPoint®
Steer away from traditional PowerPoint slides. Create unique graphics that will capture the attention of your audience.

8. Tell a Story
Before getting to the cold, hard facts of your presentation, help your audience warm up to you by telling a personal story. It could be related to the product or service you are selling or it could simply be a general story about a shared life experience. Whatever the story, making it personal and relatable will help to engage your audience.

9. Humor is good
Catch your audience off guard by starting with a humorously off-topic slide or a funny story. This will help loosen up the audience and hopefully open them up to what you have to say. Humor is subjective, so keep clear of any subjects remotely questionable.

10. Enthusiasm is great
If you like what you are selling, your audience is more likely to too!

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Top 50 Marketing Tips For Realtors

April 16, 2008

I recently made a presentation on the Top 50 Marketing Tips for Realtors to a local Real Estate Meetup sponsored by Ubertor.

The presentation was videotaped although it was edited to about 12 tips. If you are interested in receiving a pdf of the presentation please send an email to marketingguy@shaw.ca. If you are shy please feel free to watch the video.

The tips include the following:

  • Send Thank You Cards
  • Get a Great Headshot You Love
  • 90 Day Rule
  • Create a 30 second introduction for networking opportunities
  • Sponsor a Golf Hole at a Tournament
  • Don’t Be Afraid to Follow Up – People Generally Appreciate It
  • Develop a Marketing Plan
  • Client Appreciation Events
  • Host a Community Coloring Contest
  • Sponsor a Local Event
  • Improve Your Voicemail Message

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Google Cheat Sheet

April 10, 2008

You might be asking where a Google Cheat Sheet fits into marketing, but I can assure you I use many of these unique features every day in my research. Mastering searching is the key to improving your marketing.

My favorite tools when I am researching a product or company are:

info:www.inboxfx.com - find info about a page
related:www.inboxfx.com - shows pages that Google think are related to a site
link:www.inboxfx.com - find page that link back to a page or entire site
marketing plan filetype:pdf - search for specific filetypes only

Google Web Search Features

In addition to providing easy access to billions of web pages, Google has many special features to help you to find exactly what you’re looking for. Click the title of a specific feature to learn more about it.

Use Google to search the full text of books.
View a snapshot of each page as it looked when we indexed it.
Use Google to evaluate mathematical expressions.
Easily perform any currency conversion.
Use Google to get glossary definitions gathered from various online sources.
Search for non-HTML file formats including PDF documents and others.
i.e. marketing plan filetype:pdf
See relevant postings from Google Groups in your regular web search results.
Bypass our results and go to the first web page returned for your query.
See relevant images in your regular web search results.
Search for local businesses and services in the U.S., the U.K., and Canada.
Use Google to find reviews and showtimes for movies playing near you.
Use Google to get quick access to a wide range of music information.
Enhances your search results with the latest related news stories.
Look up U.S. street address and phone number information.
To find a product for sale online, use Google Product Search.
Use Google to get quick answers to straightforward questions.
Add instant info and topic-specific links to your search in order to focus and improve your results.
Makes searching in Firefox faster.
Use Google to access package tracking information, US patents, and a variety of online databases.
Display pages that are related to a particular result.
Restrict your search to a specific site.
i.e. marketing site:www.themarketingguy.wordpress.com
Offers alternative spelling for queries.
Use Google to get up-to-date stock and mutual fund quotes and information.
Use Google to find U.S. street maps.
Check the status of an airline flight in the U.S. or view airport delays and weather conditions.
Check the current weather conditions and forecast for any location in the U.S.
Provides you access to web pages in other languages.
Find pages that point to a specific URL. link:www.inboxfx.com

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Energize Your Database Marketing

April 5, 2008

I am a fan and believer in the power of database marketing. Why spend money attracting total strangersBattery when you have a database of raving fans who already trust you and do business with you?

I create monthly programs for a number of clients. We send their database a compelling letter on a different topic each month or 6 weeks and enclose some item of value most of the time. This can be a Calendar of Events, memo pad, directory of restaurants in the area or a newsletter as examples.

I created a March program for a new Realtor which was centered on daylight savings time. We all know you are supposed to change the battery in your smoke detector so we sent a 9 volt battery as the item of value.

The letter started out with:

There are two things you can count on in March; the clocks will spring forward and homeowners will be speculating about what the real estate market is going to do this year. Well there are…….but I can make sure you have a battery so you can change the one in your smoke detector…..As for energizing…..

We taped the battery to a small, white postcard and mailed it in the envelope with the letter. This is a greatClient Appreciation Letter example of lumpy mail. The battery was a huge success and generated more calls and activity than any other item of value. Click on the image for a larger version.

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Thanks go to Cari Gililland for the idea.